Terms & Conditions

Lilyan James applies terms and conditions to your purchase through lilyanjames.com. By placing an order, your agree to the terms and conditions. If for some reason, you do not agree to the terms and conditions, please do not obtain products from our web site. The terms can change and will be posted.

Order Acceptance and Cancellation

Due to unforeseen circumstances, your order could be limited or declined. If your credit card was charged, you will receive a prompt refund. An order will not be cancelled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested. We make every effort to maintain our web site and cannot be responsible for orders that are not processed or accepted due to technical conditions beyond our control.

Changes in Products and Pricing

New Lilyan James products are issued throughout the year. Pricing and product offerings may change as a result.


Advertising Disclaimer and Trademarks

If a product is in accurately priced due typographical error or general error, we will provide you with the updated price to determine whether or not you would like to cancel the order.  If your credit card has already been charged for the purchase and your order is cancelled, we will immediately issue a credit to your account.

Disclaimer and Limitation of Liability

Our responsibility for defects relating to the products and services available on our site is limited to the procedures described in our return policy on the FAQ page.

Warranty and Return Policy

Lilyan James offers a 15 day return policy. To return products, e-mail hello@lilyanjames.com. To expedite your refund, provide the within three days of the date that refund was approved. All returned products MUST be 100% complete, contain ALL original boxes and packing materials. The customer is responsible for shipping charges on returned items. Shipping insurance is recommended.
If your order arrives in a damaged condition, save the merchandise and the original box and packing it arrived in, and notify us immediately.

Privacy and Customer Information

We are committed to protecting your privacy. Please visit our Privacy Policy for more information.


Governing Law and Statute of Limitations

Lilyan James is controlled from our offices within the State of Tennessee, United States of America. It can be accessed from all 50 states, as well as from other countries around the world. As each of these places has laws that may differ from those of Tennessee, by accessing this site both of us agree that the statutes and laws of the State of Tennessee, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of this site and the purchase of products and services available through this site. Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue of the Superior Court of Davidson County and the United States District Court for the Middle District of Tennessee with respect to such matters. Any cause of action brought by you against us or our Affiliates must be instituted with 1 year(s) after the cause of action arises or be deemed forever waived and barred.
We make no representation that the products and services available through our site are appropriate or available for use in locations outside of the United States, and accessing them from territories where such products and services are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.