ORDERS OVER $150 RECEIVE COMPLIMENTARY SHIPPING

FAQ


how are orders shipped? 

Shipments are sent using U.S. Ground and typically arrive within 3-5 business days.  

Rush and express orders are available. Next day shipping is available for an additional charge. We can arrange area courier service for Nashville clients.  

UPS Worldwide Expedited service is available with delivery within two to five business days. International shipping rates vary by country and range from approximately $35 to $50.

what forms of payment are accepted?

All major credit cards are accepted. Orders taken through LilyanJames.com will be processed immediately. Select and custom orders are available by invoice.

how can I purchase a gift?

Please email hello@lilyanjames.com. A gift note and packaging can be included.

how do I return or exchange an item?

We will gladly accept returns of unused items within 15 days of purchase. No refunds or exchanges are made for pre-ordered and/or custom made items.

The buyer is responsible for return shipping cost and international duty reimbursement.

should I use a leather treatment product on my handbag?

No, all pieces are ready for you to wear.

To reduce waste, Lilyan James uses all parts of the hide. Slight variations natural to the grain may be found and we consider those a characteristic, beautiful part of the process that also protect the environment by reducing waste. 

how can I ask additional questions?

Please email us at hello@lilyanjames.com or call +01. 615. 873. 0664.

Questions about existing orders, shipping, and returns will be cared for Monday through Friday, between 9:00 a.m. and 5:00 p.m. CST.